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Q. Which devices can I use to access my digital account?
A. Any device with an internet browser and active internet connection, whether it’s a smartphone, tablet, laptop or desktop computer.

Q. Is there an app to download?
A. No app or special software is needed – you do not need to download anything. The digital edition works through a web browser. Login to your account here. 

Q. Can I download magazines for offline reading?
A. You can download entire issues via the browser interface. These download as PDF files. 

Q. How big is the magazine file if I download it?
A. An entire issue is around 30 to 40MB. It is compressed for speed and optimised for on-screen reading. 

What is a digital magazine? What are the benefits?
We’ve partnered with our printer to provide our magazine in a powerful new digital format with the same layout, text, and advertisements as the print version. The digital format offers a paper-like reading experience, but with many advantages possible only in digital format, including:
• Automatic delivery of every issue directly to your computer or phone via the Internet as soon as it hits the newsstand, often before you would receive it through the regular mail.
• The ability to read your magazines anytime, anywhere.
• Quick links to advertisers’ sites and additional editorial content on the Web.
• Access to back issues offers fast reference and easy storage in your account

Does the digital magazine contain everything that the print magazine has?
Yes, the digital format offers you the same great content, and the same great design as our print magazine. You won’t miss a single article, photo or advertisement.

What else can the digital magazine do?
Expanded editorial, links and videos are already part of the digital magazine. Expect more features to be developed and expanded with each passing issue.

Registration:
I want one! How do I sign up?
You can subscribe to the digital magazine by clicking here!

What are the system requirements?

Online viewing:

• Chrome 90.
• Safari 14.1.
• Edge 90.
• Firefox 88.
• Opera 75

Offline viewing:

• PDF reader (desktop & mobile)

Functionality:

When do I get my first issue?
You get your first issue as soon as you subscribe! There will be a link in the confirmation email to view the current issue immediately.

How do I know when the next issue is available?
As soon as each new issue is released, you will receive an email with issue highlights and a link directly to the latest issue.

How do I navigate the digital magazine?
• Turn pages: Click the outside corner of any page to go forward or backward a page. You can also use the arrows at the top of the page (located in the navigation bar) to advance either one page at a time or to the start/end of the issue. Alternatively, use the small pages at the bottom to navigate through the magazine.
• Zoom in/out: To zoom in, simply click what you want zoomed in on. To zoom back out, simply click again. You can also use the zoom function in the navigation bar. To move the page around once zoomed in, simply use your mouse or finger to shift the page around.
• Links: Click on highlighted text or images to follow links to external sites.
• Search: Use the search tab at the top and type in key words to find pages relating to your search.
• Full screen: Click the icon on the navigation bar to enter full screen mode. Click ‘Escape’ to revert back.
• Download: Download the magazine as a PDF at any time using the download icon on the navigation bar.

How long should downloading take?
We suggest downloading each issue using a WIFI broadband connection for ease and speed. Downloading in this way should only take a few minutes.

Slow iPad/phone?
There probably are too many apps running in the background – they don’t close automatically. Double-click the Home button and then long-press any one of the icons that appear at the bottom until they wiggle. Then click on apps not being used. The more memory intensive apps that you’re using, the more impact this may have on the digital magazine’s speed.

This hasn’t helped me, what do I do now…
Please email us at support@coolmags.co.za explaining what the problem is and we’ll try our best to help.

What happens once I’ve purchased a subscription via the CoolMags website?
We will send you an e-mail acknowledging your purchase; and this will also contain download instructions. Once the order has been processed, an e-mail confirmation will be sent to you as well (usually within 24 hours).

What payment methods do you accept?
We accept the following payment methods for recurring payments: Debit & Credit cards (Visa or Mastercard)

How secure are my credit card details?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.

How do I update my email address?
You can update all your personal details by logging into your online account.
To register, go to: https://coolmags.co.za/mytfgmediamags/my-account/
All of your details can be updated in the ‘My Account’ tab. Hit the ‘Edit’ button on the section you wish to update, amend the details and hit ‘update’.
Still have a question? Click here for details of how to get in touch.

What are recurring payments?
A recurring payment is where the payment recurs automatically at the specified period.

When you take out a subscription via recurring payment, the subscription will continue until cancelled by you. 

What is a digital magazine subscription?
It is a digital interpretation of a print publication that can be accessed via tablet or smartphone. A digital magazine covers all the content of its printed counterpart as well as offers editorial teams the facility to add extra interactivity.

Can I download my digital issues more than once?
After you have purchased a digital magazine subscription, you may download your issues as many times as you like at no additional cost.

How long can I access back issues of my digital subscription?
Back issues will be available forever to download on your devices from your account page. 

Do I need an internet connection to read my digital magazine?
You will need to be online to download or view the issue. However, once downloaded, you will be able to read your magazine offline. 

How do I change my password?
You will firstly need to log in by clicking here. Click on the ‘account details’ tab, enter your new password, and click ‘save’. 

How do you use my personal data?
We will use your personal data when fulfilling a product or service that you have requested. For example, when you subscribe to a magazine; register to access online content; register to attend an event or when you enter a prize draw/competition.
We will only send you direct marketing when you have either provided consent for example by ticking a box or where we believe we can demonstrate a legitimate interest and have balanced this with your interests and privacy. You can opt out of receiving direct marketing at any time by clicking on the unsubscribe link on our emails.

Can I share my account with a family member?
You can choose to share your account details or forward the email with download links

How do I view all my available magazines?
Visit your account page here and click the downloads tab to access your magazines.

If I unsubscribe, will I lose all the magazines I already have?
No, all purchases will be available in your account & downloads section.

If I want to unsubscribe, how do I go about it?
Visit your account dashboard, click on subscriptions, click on view subscriptions and click cancel